.bag-page{width:min(1040px,calc(100% - 32px));margin:0 auto;padding:24px 0 72px}.bag-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:24px}.bag-head h1{margin:0;font-family:var(--font-display),Georgia,serif;font-weight:400;font-size:clamp(1.9rem,3vw,2.4rem);letter-spacing:-.03em}.bag-head p{margin:6px 0 0;color:var(--ink-soft)}.bag-kicker{display:block;margin-bottom:8px;font-size:11px;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}.bag-empty{padding:48px 20px;text-align:center;background:#fff;border-radius:18px;box-shadow:var(--shadow)}.bag-empty h2{margin:0 0 8px;font-family:var(--font-display),Georgia,serif;font-weight:400;font-size:1.8rem}.bag-empty p{margin:0 auto 16px;max-width:36ch;color:var(--ink-soft)}.bag-block{display:grid;grid-gap:10px;gap:10px;margin-bottom:28px}.bag-block>.bag-kicker{margin-bottom:2px}.bag-card{display:grid;grid-gap:6px;gap:6px;padding:16px 18px;background:#fff;border-radius:16px;box-shadow:var(--shadow)}.bag-card:hover{box-shadow:var(--shadow-lg)}.bag-card.is-done{opacity:.92}.bag-card h2{margin:2px 0 0;font-size:1.15rem;letter-spacing:-.02em;line-height:1.25}.bag-card-addr,.bag-card-sub{margin:0;color:var(--ink-soft);font-size:14px}.bag-card-foot,.bag-card-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.bag-card-foot{margin-top:8px;padding-top:10px;border-top:1px solid #f0eeea}.bag-card-foot strong{margin-right:auto}.bag-card-foot>span{color:var(--muted);font-size:13px}.bag-id{margin-left:auto;font-size:12px;color:var(--muted);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.status-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 8px;border-radius:999px;background:var(--brand-soft);color:var(--brand-ink);font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.status-pill.is-done{background:var(--ok-soft);color:var(--ok)}.status-pill i{width:6px;height:6px;border-radius:50%;background:var(--brand-fill);animation:bag-pulse 1.8s ease-out infinite}@keyframes bag-pulse{0%{box-shadow:0 0 0 0 rgba(201,76,5,.4)}70%{box-shadow:0 0 0 6px transparent}to{box-shadow:0 0 0 0 transparent}}.bag-card-media{display:flex;gap:4px;margin-left:4px}.bag-card-media img,.bag-card-media video{width:36px;height:36px;object-fit:cover;border-radius:8px;background:#eee}.bag-card-media em{font-style:normal;font-size:11px;font-weight:700;color:var(--muted);align-self:center}.bag-back{display:inline-flex;margin-bottom:14px;color:var(--muted);font-size:13px;font-weight:600}.bag-back:hover{color:var(--ink)}.status-sheet h1{margin:8px 0 6px;font-family:var(--font-display),Georgia,serif;font-weight:400;font-size:clamp(1.7rem,3vw,2.1rem);letter-spacing:-.03em}.status-sheet>p{margin:0 0 16px;color:var(--ink-soft)}.rail{display:grid;grid-gap:8px;gap:8px}.rail-bar{display:grid;grid-template-columns:repeat(7,1fr);grid-gap:4px;gap:4px}.rail-bar i{height:3px;border-radius:99px;background:#eceae6}.rail-bar i.is-done,.rail-bar i.is-now{background:var(--brand-fill)}.rail-labels{display:flex;justify-content:space-between;font-size:12px;color:var(--muted)}.rail-labels b{color:var(--ink);font-weight:600}.stat-row{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:12px;gap:12px;margin:16px 0 0;padding-top:14px;border-top:1px solid #f0eeea}.stat-row dt{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}.stat-row dd{margin:3px 0 0;font-weight:600}.bag-body{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr);grid-gap:16px;gap:16px;align-items:start;margin-top:16px}.bag-col{display:grid;grid-gap:12px;gap:12px}.sheet{background:#fff;border-radius:16px;padding:16px 18px;box-shadow:var(--shadow)}.sheet h3{margin:0 0 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auto;min-height:440px;position:-webkit-sticky;position:sticky;top:80px;overflow:hidden}.thread-head{padding:14px 16px;border-bottom:1px solid #f0eeea}.thread-head strong{display:block}.thread-head span{color:var(--muted);font-size:13px}.thread-log{padding:14px 12px;overflow:auto;display:grid;grid-gap:8px;gap:8px;align-content:start;max-height:320px;background:#faf8f5}.msg{max-width:84%;display:grid;grid-gap:3px;gap:3px}.msg p{margin:0;padding:9px 12px;border-radius:16px;line-height:1.45}.msg time{font-size:11px;color:var(--muted);padding:0 6px}.msg-system{max-width:100%;justify-self:center;text-align:center}.msg-system p{background:transparent;color:var(--muted);font-size:12px;padding:4px 8px}.msg-customer{justify-self:end}.msg-customer p{background:var(--brand-fill);color:#fff;border-bottom-right-radius:5px}.msg-customer time{justify-self:end}.msg-staff p{background:#fff;border-bottom-left-radius:5px}.thread-compose{display:grid;grid-template-columns:1fr 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infinite}@keyframes bag-shimmer{to{background-position:200% 0}}@media (max-width:900px){.bag-page{width:min(1040px,calc(100% - 24px))}.bag-head{flex-direction:column;align-items:flex-start}.bag-body{grid-template-columns:1fr}.thread{position:static}.stat-row{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){.status-pill i{animation:none}}.bag-card .status-pill,.status-sheet .status-pill{background:var(--accent-soft);color:var(--accent-ink)}.bag-card .status-pill i,.status-sheet .status-pill i{background:var(--accent)}.bag-card .status-pill.is-done{background:var(--ok-soft);color:var(--ok)}.vbadge{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:700;color:var(--accent-ink)}.bag-card{border-left:3px solid var(--accent)}.bag-card .track{margin-top:8px}.track{list-style:none;margin:4px 0 0;padding:0;display:grid;grid-gap:4px;gap:4px}.track li{display:grid;grid-gap:6px;gap:6px;font-size:11px;color:var(--muted);min-width:0}.track li 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b{color:var(--ink);font-size:14px}.skel-row{height:78px;background:linear-gradient(90deg,#efece8,#f7f5f2,#efece8);background-size:200% 100%;animation:shimmer 1.4s linear infinite}@keyframes shimmer{to{background-position:-200% 0}}.quick-starts{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:10px;gap:10px;width:100%;max-width:380px;margin-top:8px}.qs{display:grid;justify-items:center;grid-gap:6px;gap:6px;font-size:13px;font-weight:600;color:var(--ink)}.qs span{width:64px;height:64px;border-radius:20px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent-ink)}.empty-state{display:grid;justify-items:center;grid-gap:8px;gap:8px;padding:28px 16px;text-align:center}.empty-state p{margin:0}.empty-art{width:96px;height:96px;border-radius:50%;background:#efece8;display:grid;place-items:center;color:var(--ink-soft);margin-bottom:4px}.track-page{gap:14px}.track-head{font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hero-status{display:grid;justify-items:center;text-align:center;grid-gap:6px;gap:6px;padding:24px 18px 20px}.hero-ico{width:72px;height:72px;border-radius:50%;display:grid;place-items:center;background:var(--accent);color:#fff;margin-bottom:6px;position:relative}.hero-ico.live:after{content:"";position:absolute;inset:-6px;border-radius:50%;border:2px solid var(--accent);opacity:.4;animation:ring 1.8s ease-out infinite}@keyframes ring{0%{transform:scale(.9);opacity:.6}to{transform:scale(1.25);opacity:0}}.hero-status h1{margin:0;font-size:24px;letter-spacing:-.02em;line-height:1.15}.hero-status>p{margin:0 0 10px;color:var(--muted);font-size:15px;max-width:34ch}.hero-status .track{width:100%}.code-card{display:grid;grid-gap:10px;gap:10px;padding:18px;border-radius:20px;background:#171717;color:#fff}.code-kicker{font-size:11px;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:rgba(255,255,255,.5)}.codes{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));grid-gap:10px;gap:10px}.codes>div{display:grid;grid-gap:2px;gap:2px;padding:12px;border-radius:14px;background:rgba(255,255,255,.07)}.codes small{color:rgba(255,255,255,.6);font-size:12px}.codes .used{opacity:.45}.codes 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